Frequently asked questions

Yes. Each tie is crafted as a single piece and is, in principle, never reproduced identically. Once a piece is sold, it remains visible on the site but is no longer available for purchase.

These are original creations, far from mass-produced models. They are not made to your own specifications: you choose among unique pieces that have already been carefully crafted.

Store it rolled up or flat, undo the knot after wearing so the fabric keeps its shape, and prefer dry cleaning. (This answer may be refined depending on the fabric.)

Add the piece to your cart, then follow the checkout steps. The piece is reserved while you pay, so no one else can buy it at the same time.

Payment is made by card through our secure provider Stripe (with 3D Secure). Your card details never pass through our servers.

Yes. Only one code can be applied per order (not combinable), entered in the "Discount code" field at checkout.

Shipping is free from €49 of purchase. Below that, reduced fees apply. Full details are on the Shipping & Returns page.

Your order is prepared and then shipped with tracking. (Exact timing depends on the carrier used.)

Yes. A tracking number is emailed to you as soon as your order ships.

You have 14 days after receiving your order to exercise your right of withdrawal, under the conditions described in our Terms & Conditions.

Free shipping on your first order, plus early access to our new one-of-a-kind pieces and offers reserved for subscribers.

In one click, via the "Unsubscribe" link at the bottom of every e-mail we send.