Practical information
Shipping & Returns
Shipping
Delivered in 5 business days
All orders placed on Josamma are shipped within 5 business days of your order being confirmed.
You'll receive a confirmation e-mail with a tracking number as soon as your parcel ships.
Standard shipping
5 business days
€4.90
Free shipping
From €49 of purchase
Free
Returns
Free returns within 14 days
You have 14 days from receiving your order to return an item to us, no questions asked and free of charge.
Returns are entirely covered by Josamma. A prepaid return label will be e-mailed to you on request.
Refunds are issued within 5 to 7 business days after we receive the returned parcel, to the payment method used for the purchase.
How to make a return
- 1Contact us at contact@josamma.fr with your order number
- 2Receive your prepaid return label by e-mail
- 3Drop off your parcel at the indicated pickup point
- 4Your refund is processed within 5 to 7 business days